The annual campaign for registration at medical organizations in Kazakhstan will take place from September 1 to November 1. During this period, citizens may change their outpatients` clinic. The procedure is available fully online through the eGov.kz portal or the eGov Mobile application, eliminating the need to visit a medical institution in person.

The service enables attachment to an outpatients` clinic, selection of a primary care doctor, and access to information about the assigned medical service area number. The results of the campaign take effect on January 1 of the following calendar year. De-registration from the previous medical organization is carried out automatically once the new application has been confirmed.

Citizens may also change their medical organization outside the campaign period in the event of relocation to another settlement, change of employment or place of study, or in cases of reorganization or closure of an outpatients` clinic. Outside the campaign period, citizens are allowed to do this once per year.

To use the service on the eGov.kz portal, the user needs to:

• log in to the eGov.kz portal or the eGov Mobile application and go to the "Healthcare" section;
• select the service "Registration at an outpatients` clinic" and fill-in all the required fields;
• sign an application using one of the available signing methods;
• in your personal account (in "History of Obtained Services" section) familiarize with a notification on application processing status, which will be sent within the specified time.

To use the service in the eGov Mobile application, the user needs to:

• log in to the eGov Mobile application and go to the "eGov Public Services" – "Healthcare" section;
• select the service “Registration at a primary healthcare organization” and fill-in all the required information;  
• sign the service using one of the available signing methods;
• check the application status in the “Service History” section.

The high demand for the service is confirmed by usage statistics. In 2024, the service was used more than 3.6 million times, of which 2,905,013 applications were submitted via the eGov.kz portal and 722,198 through the eGov Mobile application. In 2025 (as of July inclusive), 1,135,628 applications have already been submitted through the portal and 1,046,354 through the mobile application.

The peak activity is traditionally recorded during the campaign period. Thus, in 2024, during the three months of the campaign, 495,000 applications were submitted in September, 502,000 in October, and 159,000 in November.

It should be noted that the service also enables guardians of children and legally incapacitated individuals over the age of 18 to attach their dependents to outpatients` clinics online.

The new service was launched thanks to the cooperation of the Public Services Committee of the Ministry of Digital Development, Innovations and Aerospace Industry of the Republic of Kazakhstan, National Information Technologies JSC and the Ministry of Health of the Republic of Kazakhstan.